Shipping Policy
Shipping Policy
Processing & Dispatch
Most orders are packed and shipped within five business days after payment has been confirmed.
Once dispatched, delivery usually takes 10–20 business days, depending on the destination country, carrier route, and logistics schedule.
Estimated delivery times may be affected by:
• Customs inspections or clearance procedures
• Transportation delays from the carrier
• Weather conditions or other logistics-related issues
We appreciate your understanding if unexpected shipping delays occur.
Shipment Tracking
After your package has shipped, a confirmation email with tracking information will be sent.
You may use the tracking number with standard international parcel tracking services to monitor your shipment.
For tracking assistance, please contact our support team:
Email: service@noventiis.com
Shipping Fees
All orders are charged a fixed international shipping fee of $2.99 USD.
Shipping Destinations
Worldwide shipping is currently available.
If delivery to a certain location is unavailable due to shipping restrictions, we will notify you promptly and help with an alternative arrangement.
For questions about destinations, contact support:
Email: service@oxylenza.com
Changing the Shipping Address
Shipping address changes must be requested before 11:00 PM (PDT, GMT -7) on the order date.
After processing begins, address updates may no longer be possible.
Please contact customer support immediately for address changes.
Email: service@noventiis.com
Alternative Shipping Addresses
Orders can be delivered to an address different from the billing address used at checkout.
Order Fulfillment Days
Orders are handled Monday through Friday, excluding holidays.
Weekend orders are usually processed on the next business day.
Warehouse & Manufacturing
Orders may be fulfilled from regional warehouses depending on inventory availability.
Certain products may also ship directly from manufacturing facilities in the United States, Canada, or Australia.
Customer Assistance
For shipping, delivery, or tracking questions, please contact support:
Email: service@noventiis.com