Return Policy

Order Cancellation
Orders may be cancelled only before they have been shipped or entered production.
If a cancellation request is approved before dispatch, the full order amount will be refunded to the original payment method used at checkout.
Orders already transferred to the carrier are not eligible for cancellation.

Returns
Return requests may be submitted within 14 days after the order has been delivered.
To be accepted for return, the item must meet these conditions:

The product must be unused and remain in its original condition.
The item must include all original packaging.
A valid order confirmation or proof of purchase must be provided.

Please contact customer support before mailing any product back. Return instructions must be issued before arranging shipment.
Customers will not be charged more than one total shipping fee, which may include the original delivery fee and return shipping when applicable.
No restocking fee will be applied to returned products.

Refunds
Once the returned product has been received and inspected, an email will be sent confirming that the return has been reviewed.
You will be notified whether the refund request has been approved.
If approved, the refund will be issued to the original payment method, usually within several business days depending on the payment provider.

Delayed or Missing Refunds
If your refund has not appeared yet:

Review your bank account again to confirm it has not posted.
Contact your credit card provider, as refund posting may take additional time.
Reach out to your bank, since processing timelines may vary.

If the refund still cannot be found after these steps, please contact support:
Email: service@noventiis.com

Return Shipping
Return instructions will be provided after the return request has been approved.
For returns requested due to personal preference or customer-related reasons, the customer may need to pay the return shipping cost.
If the return is due to a damaged item, defective product, or incorrect shipment, return shipping will be covered.